FAQ

Need help? Check out our FAQ page for any information and helpful advice. If you don’t find what you need, feel free to contact us.

If you are a wholesaler, we invite you to contact our Shop Manager at the following e-mail address: sales@buydevis.com  We will provide all the information about discounts and prices of our products.

How does the Taxpayer Number work? Does it need to be verified?

When you register your account or checkout an order, you will be able to add a Taxpayer Number to your billing address. This number is used to make your next purchases on buydevis.com tax exempt. Since we need to verify that the number you have provided is correct, you will not be able to purchase without taxes until you receive a confirmation e-mail from our Customer Service. The confirmation of your Taxpayer Number takes usually 24/48 hours.To be verified as soon as possible, please remember to complete your profile account with all the information needed, such as your name, your surname and the complete address.

What if my merchandise arrives damaged?

While our delivery teams are extremely careful and cautious, if there is any visible merchandise damage, please notify our Customer Service team at 254-247-1919 or email us at info@buydevis.com within 48 hours of delivery. You will need to provide your Order ID and SKU of the damaged product. When possible, we will promptly repair or replace the damaged item. We remind our Customers that all our products are handmade and may differ from each other without being damaged. Only actual damages will be valid for our refund policy.

What should I know about the delivery process?

Once we have verified your payment, we will start the delivery process for your order. The delivery of our ceramic products takes from 3 to 5 business days after the confirmation of the order. Please see our Delivery and Shipping Policy for further information. The delivery of any special order will take up to 90 days, but you can contact our Customer Service if you need special delivery service. To ensure smooth delivery of your furniture, please review the following delivery policies:
  • Approximately one (1) days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately at this time we cannot take requests for specific times.
  • If you must reschedule your delivery date, please reach out to our Customer Service team at 254-247-1919 or 254-247-2203 (Store number) or email us at info@buydevis.com at least three (3) days before your scheduled delivery.
  • We cannot deliver to anyone under age 18.
  • Visible merchandise damage or any home damage must be noted on delivery documentation and called in to our Customer Care team at 254-247-1919 or 254-247-2203 (Store number) or email us at info@buydevis.com within 48 hours of delivery.

Can I change my delivery date?

Yes, the delivery date of your order can be changed up until we prepare your order for delivery, usually 72 hours before your delivery date. To change the date of delivery, contact the Customer Service at 254-247-1919 or 254-247-2203 (Store number) or send us an e-mail at info@buydevis.com.

Why do some products show longer delivery dates than others?

There are cases where the demand for a particular collection is higher than anticipated. In these cases, we show you a delivery date that includes the time it will take for our warehouses to restock and deliver to your home. In most cases, once an item has been restocked, we can deliver it within days.

How do I track my order?

To view the status of your order, simply login to your Buydevis.com Account and click on “View Order”; then select the Delivery Document you want to review. Your Delivery Document will show you which items you’ve ordered and when they will be delivered.

Will you share my information with anyone else?

We will not share your personal information with anyone, except if required to fulfill your order. View Buydevis.com Privacy Policy.

How do I change my account information?

To change your account information, login to your Buydevis.com account where you can change your address, email, phone number, password, or payment options. Please note that any changes made to your account will not update information on an already-placed order. To change information for an order, please reach out to our Customer Service team.

Warehouse

Store

Please note that, if you want to pick up your products, you need  to take an appointment with our Customer Service by phone. Call us at 254-247-2203 for further information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.\r\n

How we use collected information

Devis Capodimonte LLC collects and uses Users personal information for the following purposes:

  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site

We’re pleased to offer dedicated support to assist with special orders. If you would like to have an order shipped outside the United States or Europe, we can help! We can arrange a personalized, competitive quote for freight charges through our globally capable freight forwarder. Please email us at info@buydevis.com or call us at 254-247-1919 or 254-247-2203 (store number) with the following information:

  • A link to the product page(s) or the SKU number(s) (found underneath the product name on the product page) of the item(s) you wish to order
  • The total quantity you wish to order
  • The final delivery address
  • Large Items: Requires pallet Shipping – price vary accordingly to weight and location of delivery-please email us for more info.

We utilize Fedex GroundUps and carriers, other methods of shipping could be available upon request. Although every effort is made to process and expedite within 3/4 days after the confirmation of the order, if an out of stock or back-order situation arises, we will advise you as soon as possible and a refund will be issued. If item is on back-orders, we will advise you of an approximate time of delivery, again if you should decide not to wait a refund will be immediate. If we are not able to deliver the item we will promptly refund you the total amount.

You may use PayPal, American Express, MasterCard or Visa to place your order.

Inspect your pieces carefully and call our Customer Service at 254-247-1919 or 254-247-2203 with any concerns. We remind our Customers that all our products are handmade and may differ from each other without being damaged. Only actual damages will be valid for our refund policy.