Delivery and shipping policy

Delivery and Shipping Policy

At Devis Capodimonte LLC, we’re pleased to offer dedicated support to assist with special orders. If you would like to have an order shipped outside the United States or Europe, we can help! We can arrange a personalized, competitive quote for freight charges through our globally capable freight forwarder. Please email us at info@buydevis.info or call us at 254-247-1919 or 254-247-2203 (store number) with the following information: A link to the product page(s) or the SKU number(s) (found underneath the product name on the product page) of the item(s) you wish to order The total quantity you wish to order The final delivery address Large Items: Requires Pallot Shipping – price vary accordingly to weight and location of delivery-please email us for more info. We utilize Fedex GroundUSPS and R&L, other methods of shipping could be available upon request. Although every effort is made to process and expedite within 3/4 days after the confirmation of the order, if an out of stock or back-order situation arises, we will advise you as soon as possible and a refund will be issued. If item is on back-orders, we will advise you of an aproximate time of delivery, again if you should decide not to wait a refund will be immediate. If we are not able to deliver the item we will promptly refund you the total amount. You may use PayPal, American Express, MasterCard or Visa to place your order. Inspect your pieces carefully and call our Customer Service at 254-247-1919 or 254-247-2203 with any concerns. We remind our Customers that all our products are handmade and may differ from each other without being damaged. Only actual damages will be valid for our refund policy. You can reach us and pick up your products at the following addresses:[contact_info title=”Warehouse” address=”4405 South Fort Hood St., 76542 Killeen, Tx” address_icon=”icon-envelope” ] [contact_info title=”Store” address=”4700 Triemer Road, Suite F, 76542 Killeen, Tx” address_icon=”icon-envelope” phone=”254-247-2203″ phone_icon=”icon-phone” ] Please note that, if you want to pick up your products, you need  to take an appointment with our Customer Service by phone. Call us at 254-247-2203 for further information. Customer Service Hours: Monday – Friday 9:00am-6:00pm CENTRAL Saturday (Store number only) – 9:00am-6:00pm CENTRAL